Community Outreach Coordinator

Website Second Harvest Food Bank

Making a profound impact towards growing a healthier community.

Reports to: Community Outreach Manager

Our CalFresh Outreach Coordinators are responsible for conducting CalFresh (food stamp) outreach at community locations, food bank distribution sites, and over the phone.

Community Outreach

Conduct CalFresh outreach activities at various locations throughout Santa Cruz County, including but not limited to food distribution sites, employment offices, homeless and veterans’ services locations, farmers’ markets, faith-based organizations, and community events.
Speak to community groups and faith-based organizations serving the CalFresh eligible population about the benefits of the program in order to increase enrollment.
Conduct community outreach with community and faith-based organizations to develop opportunities to explain the benefits of CalFresh to eligible populations.
Instruct CalFresh applicants/recipients on how to utilize the County’s computer- and telephone-based automated benefits access / information systems.
CalFresh Application Assistance

Perform outreach activities in the community by promoting CalFresh, pre-screening potential applicants, and providing application assistance, case management and data collection, both in person and over the phone.
Maintain records documenting CalFresh outreach activities.
Collaborate with County staff and member agencies to coordinate CalFresh outreach efforts.
Coordinate and conduct presentations to agencies, client groups and government departments on CalFresh (including program outreach, eligibility and access), other issues related to hunger and nutrition.
Attend relevant community meetings and events to raise awareness of the County’s computer- and telephone-based automated benefits access / information systems.
Provide information and support to community volunteers and CalFresh Buddies assisting SHFB with CalFresh outreach and pre-screening.
Collaborate with County and SHFB staff and SHFB member agencies to coordinate CalFresh outreach activities.
Assist in the planning and coordination of the annual CalFresh Forum event.
Provide recruiting support and training on CalFresh and nutrition outreach to Hotline staff and volunteers.
Translate food bank communications for staff and community members as appropriate.
Assist in the planning and implementation of CalFresh outreach material distribution.
Customer Service

Serve as the face of the food bank, representing the agency with a high level of customer service both in the office and in the community.
Develop and maintain effective working relationships and deals tactfully, cooperatively, and effectively with staff members, volunteers, agencies, community organizations, clients, and potential donors.
Communicate effectively and respectfully with people of different racial, ethnic and cultural groups, different backgrounds and lifestyles; demonstrates knowledge of and sensitivity to their needs.
Use computer to generate files and manipulate data, utilizing spreadsheets and word processing tools.
Prepare correspondence, tracking, reports, forms and schedules; proofreads typed and other materials for accuracy, completeness, and correct language usage.
Events

Coordinate and schedule presentations and community outreach events.
Act as a spokesperson for Second Harvest, particularly in areas involving CalFresh.
Assist in the development of new outreach material.
Assist in the recruitment and professional development of CalFresh Buddies.
Take leadership role in subcommittee and steering committee meetings and outreach events.
Reports and Planning

Create and organize detailed reports to track outcomes, poundage, and information given out.
Assist with County grant deliverables and reports.
Assist in the planning and development of the monthly outreach schedule.
Assist in the planning and development of the bi-weekly team meeting.
Attend leadership and career development, trainings, and activities.
Provides support to new employees and volunteers.
Other duties as required.

QUALIFICATIONS

Education and Experience

Two to four years experience working with low-income residents with a government, nonprofit or faith-based organization in an outreach or service capacity. Professional experience in sales or outreach is preferred, as is familiarity with social services, community resources, and benefit programs.

Knowledge/Skills/Ability

Bilingual English/Spanish required. 

Strong organization skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
Ability to communicate effectively and respectfully with people from different racial, ethnic, and cultural groups and from different backgrounds and lifestyles.
Ability to organize work, to set priorities, to exercise independent judgment, and to demonstrate flexibility in balancing the needs of various programs and staff.
Ability to demonstrate a high degree of accuracy in data entry and database work.
Proficient in Microsoft Excel, and the Microsoft Office Suite generally.
Comfortable with public speaking and making presentations.
Maintain high level of confidentiality at all times.
Must be able to work weekday evenings in order to best reach the community. Work shifts often result in a 10am-7pm schedule on Monday, Tuesdays, Wednesdays, Thursdays, and some Fridays. Occasional weekend work required.
Physical Requirements

Able to hear conversations on the phone and in person.
Able to see to read reports, documents and manuals.
Able to work in a cooler environment.
Requires some outdoor work, frequent standing and sitting throughout the day.
Bi-manual dexterity and able to use a computer keyboard.
Able to safely lift or carry items weighing up to 20 pounds.
OTHER REQUIREMENTS

Must have access to a motor vehicle, as well as valid auto insurance coverage, for occasional driving on the job.
Must have valid California Driver’s License and a satisfactory driving record, as documented by a current MVR (will be obtained by the Food Bank’s insurance carrier).
It is the responsibility of all SHFB personnel to participate in our Food Safety/Food Defense programs.
In instances of a federal, state or locally declared emergency, Second Harvest is typically considered an essential service and emergency responder; all of its employees may be called in to perform regular or emergent duties.
Benefits: For the employee: free dental and vision insurance (shared cost for dependents). Free life, long-term care, long-term disability, and AD&D insurances. Shared cost medical insurance: Kaiser and Blue Shield. Eligibility begins on the first day of month following 30 days of employment (i.e. if you are hired June 20th, you are eligible starting August 1st). This benefit package is valued at an average of over ten thousand dollars a year.

First year: 15 vacation days, 12 sick days, and 10 holidays.

403(b) Retirement Plan: Second Harvest matches employee contributions up to an annual cap.

Employee Assistance Program

Job Details: This is a full-time, regular, non-exempt position with a hourly salary of $23.70 – $25.80 DOE. Occasional weekend and evening work may be required.

To Apply: Please submit your resume and cover letter at https://www.thefoodbank.org/careers

To apply for this job email your details to stephanier@thefoodbank.org

Nonprofit Connection Santa Cruz County is a 501(c)3 corporation, Federal Tax ID# 87-2130376